Frequently Asked Questions

Who is likely to seek counselling, coaching and psychotherapy?

People from all walks of life seek counselling, coaching and psychotherapy. Often it is easier to speak of matters of concern with a counsellor, coach or psychotherapist than with business or family members or friends. Although these people are usually supportive the relationship is such that it is not always easy for them to remain detached and objective.

What are the benefits of counselling, coaching or psychotherapy?

Benefits of counselling, coaching and psychotherapy include:

  • Learning to understand why you act in certain ways.
  • Achieving a better understanding of cause and effect in relationship matters.
  • Adopting new healthier habits.
  • Improving self esteem.
  • Adopting new ways to cope with stress, grief, anger and other emotional issues.
  • Understanding communication.

What about confidentiality and privacy?

As part of providing a service to you, Alexandra will need to collect personal information which includes your name, contact details, such as mail address, phone numbers, date of birth. Marital status and the number of children you have, as well as details of issues which you are currently or have been in the past experiencing.

Your file will be held in a secure filing cabinet or on computer for a minimum of seven years. This will only be accessible by her. Alexandra will be consulting with a counselling supervisor from time to time and information from your counselling sessions, though disguised, may be discussed. These communications are confidential and the purpose of the supervision is to enhance the quality of care and safety for you.

The information is gathered in order to document what happens during sessions and enables Alexandra to provide a relevant and informed service.